|
|
SERVICE SOLUTIONS
We are committed to the needs of our clients and have the flexibility, scale and experience to tailor our services to virtually any requirement.
We partner organisations from varied business sectors: e.g. Commercial and Corporate, Retail, Industrial and Manufacturing, Warehousing and Distribution, Shopping Centre / Retail Parks, Public Sector, Entertainment, Exhibition and Conference venues.
We are acutely aware of the very individual requirements across the spectrum of security solutions and have developed operational centres of excellence. This means that the people providing the service to you understand your specific business requirements.
After all, a solutions approach is about reducing risk and adding value to your business. This is achieved through a consultative approach, not just concentrating on the standard elements of a manned guarding assignment, but diversifying into added value services. This means we can offer you a full complementary support package, which can even include other soft service areas, in order to deliver cost savings, efficiencies and best practice.
OPERATIONAL STANDARDS
CFSC applies the highest operational standards.
We were one of the first companies to attain Accredited Contractor Status following the completion of the Security Industry Authority's rigorous assessment process.
We also have BS EN ISO 9001 accreditation reflecting our commitment to attaining the highest possible levels of service and to continuous business improvement. Service is our business and as such, a quality approach must be the platform from which to build a successful business, and it is the pivotal critical success factor in achieving our Mission Statement.
SERVICE LEVEL AGREEMENTS
We always review the service to be delivered prior to the implementation of the contract. At this stage our operational management team familiarise themselves with the key elements of the assignment, gain an understanding of the culture and philosophy and begin plans for the Service Level Agreement. We then formulate key performance indicators followed by the specific benchmark criteria. These are then used to promote added value initiatives and performance excellence, developing the true, honest partnership.   
| | |
|
|